Return Policy
Customer satisfaction is our priority
1. Introduction
At Zoiko Mobile, we aim to ensure that all our customers are completely satisfied with their purchases. This returns policy sets out the conditions under which you can return purchased items.
2. Returns Eligibility
2.1 SIM Cards
- Returns of SIM cards are accepted only if they are in their original, unopened packaging.
- Returns must be initiated within 14 days of receipt, in line with your statutory rights under the Consumer Contracts Regulations.
2.2 Mobile Phones and Other Devices
- Returns of mobile phones and other devices are accepted if they are in their original condition, with all accessories, manuals, and packaging.
- Items must be returned within 14 days of receipt, which also aligns with the Consumer Contracts Regulations allowing consumers to change their minds.
3. Returning the Products
Contact Us
To begin the return process, please contact our customer support team via email at [email protected] or by phone at +44 2071 646 399.
Provide Details
You will need to provide your order details and a reason for the return, although a reason is not necessary under the Consumer Contracts Regulations if you are acting within the 14-day cooling-off period.
Get Instructions
Following approval, we will provide instructions and a return address.
Ship the Product
You are responsible for the return shipping costs, which is standard, but in cases of faulty or misdescribed items, Zoiko Mobile will cover the return shipping costs.
4. Processing Returns
- We will inspect returned items to confirm they meet the return conditions.
- Refunds or exchanges will be processed within 14 days of receiving the returned item, in compliance with UK consumer law.
- Refunds will be issued to the original payment method used during purchase.
5. Non-Returnable Items
- Activated SIM cards and any associated prepaid credit are non-returnable once activated.
- Devices that have been damaged or modified by the customer are not eligible for a return.
6. Defective or Damaged Products
- If you receive a defective product, please inform us within 14 days of receipt for a prompt return or exchange, in accordance with your rights under the Consumer Rights Act 2015.
7. Contact Us
For further assistance or queries regarding our returns policy, please contact us at:
Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,
Mayfair, London W1J 5BF
Telephone
+44 2071 646 399